Return/Exchange policy
We shall be happy to process a return/exchange for any/all products.
7 Day Return Policy
In case you are not satisfied with the product, you may return the product within 7 days for an exchange. To be eligible, the product must be returned along with its packaging and box contents in merchandisable condition. Upon receipt of the product, an exchange with a product of equivalent value shall be issued, or store credit provided after deducting shipping cost.
Replacement products will be typically shipped within 4 working days of receiving the returned products.
Quick reverse pickup in 48 hours
In most cases, we will have the products picked up from your place within 48 hours of your call.
In case, Reverse Pickup is not available in your area, you may send us the products through any courier service.
How do I initiate a return?
Ensure the items you would like to return meet our guidelines:
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Step 1: Email us at support@eimai.in or call us to initiate a Reverse Pick-up.
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Step 2: Put the items in its delivery box along with the original invoice.
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Step 3: Seal the box ensuring that all sides are properly closed and keep it ready for our logistic partner to collect.
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Step 4: Kindly email us the AWB or Reference number at support@eimai.in